We're here to help

We’re here to help: should you have any problems, whether it has something to do with your health, accommodation or even something at home, please see Welfare Manager, Yvonne Hanis. Yvonne has years of experience in assisting students.

We are all ill from time to time, but it can be more worrying when we are away from home. Don’t panic! Our staff is trained to help you.

It is important to report illness or accidents to the Welfare Manager for immediate action. Two members of staff are trained in First Aid.

Should you need to see a doctor or dentist, Yvonne can make an appointment. Be prepared to pay the doctor upon arrival. Keep receipts to claim from your health insurance later.

Do remember that you can buy many medicines ‘over the counter’ from the pharmacist at a drug store, so it is not always necessary to see a doctor for a prescription.

There are charges for medical treatment and drugs in the USA. You must show proof of health insurance to the Receptionist. If you have not already arranged this, please see www.internationalstudentinsurance.com/schools/LAL.php for details of our recommended insurance policy.

We hope that you are satisfied with your stay at LAL Fort Lauderdale. However, if you would like to make a complaint or give us feedback, please see any member of staff. It is important that you tell us if something is wrong: we cannot help you if we are not aware a problem exists.

We will always try to solve any problem as soon as we can.

If you would prefer to put your complaint in writing, please fill in a complaints form (from Reception or printed in the Guide) so that we may attend to your situation as quickly as possible.

Try not to wait on your own at bus stops. If you travel at night, try to get friends to meet you at the bus stop and walk with you. Make sure you know the time of the last bus home: it is better to travel by taxi at night.

It is safer to sit or stand near to the driver. Make sure that you keep your personal belongings in sight. Don’t leave them in luggage racks where you cannot see them.

Make sure that you do not leave valuables on the beach when you go swimming, nor fall asleep on the beach if you have valuables with you.

The sun is strong in Florida: make sure you use plenty of sunscreen and stay in the shade as much as possible.

Rip tides or currents are strong sea currents which push you away from the shore. If you are caught in a rip current:

• Remain calm to conserve energy and think clearly.
• Never fight against the current.
• Think of it like a treadmill that cannot be turned off.
• Swim away from the current in a direction following the shoreline. When out of the current, swim at an angle, away from the current, towards the land.
• If you are unable to swim out of the rip current, float or calmly tread water. When out of the current, swim towards the land.
• If you are still unable to reach land, draw attention to yourself by waving your arm and yelling for help.