At LAL we want to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur.
At LAL we want to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur.
If you have a complaint either with the school in general or with a service we provide, we would like to know about it. We will always treat your complaint seriously.
This is what you should do:
Please note that where you do not receive satisfaction from a school in England, you may also write to: English UK, 219 St John Street, London, EC1V 4LY
I enjoyed my stay, I learned many cultures, to talk to many students from different nations, besides just studying English. It’s a good experience.
The English courses and teachers were funny. All staff is very kind, smiled and prepared to help. I was satisfied and felt like at home. The food in lunch was really tasty.
Thank you for all. I really improved my English and I met a lot of amazing people. The room was perfect!
I have been here for almost six months and it was the best experience of my life, because I’ve met a lot of people and from different countries. They are very friendly and lovely, not just the students but the staff and teachers as well.
It could be in Portuguese, but I preferred to challenge myself and write my testimonial in English. I had Intensive English and it was four lovely weeks in LAL School. It was really good for me to interact with teachers and other schoolmates. My host mother, Bev and her mom were the best people that I met in Cape Town. I really felt at home. I will miss our conversation. Bev was a really mother for me . I have to say thanks for that.