At LAL we want to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur.
If you have a complaint either with the school in general or with a service we provide, we would like to know about it. We will always treat your complaint seriously.
This is what you should do:
Please note that where you do not receive satisfaction from a school in England, you may also write to: English UK, 219 St John Street, London, EC1V 4LY
I want to improve my English that’s why I’ve been staying for one month at LAL. It was a good experience because I met people from different countries, new friends and I can practice English everyday.
Cape Town is a lovely place, I really enjoy it. The teachers in LAL teach well and they are so cool. The staff in the school is also sociable. Concerning my accommodation, I like it, my room is clean and has enough space even I shared it.
LAL London is an informative place where everything is awesome. I have learnt a lot here. I met Dan, who is my teacher. He is very professional. He’s like an actor, a good performer. I can always concentrate with him. Sometimes I think I might get distracted from my studies but he helps me focus every time. In the end, I wanna say I like LAL and it has given me a wonderful experience.
I couldn’t be more glad to have been studying here in LAL London for the past 3 months. Firstly, because London is my favourite place in the world, and because LAL is my favourite English school – and that’s why it’s my third time here! The lessons are amazing. I’ve learned so much with my teacher James and all my classmates. And more than grammar, I can understand more about people and cultures. Each class is an adventure that takes us to different subjects, cultures, worlds. In each class we share a little bit of us, and that’s what makes this experience so fantastic.
Studying in this charming town of Twickenham, I have learnt to be more confident as an English student and as a person.This is the most important experience of my life. Thank you, LAL, for being part of it!
LAL London is a beautiful English Language school. Firstly, it’s located in a good area where there are amenities and activities. You can spend a wonderful day around the area. The school has a group of great staff, excellent teachers. They are professional and very nice with all of us. The institute organises excellent student activities every day, which helps to create a nice atmosphere with the students. I would definitely recommend LAL to my friends to learn English and to spend a fabulous time here.
It was an amazing trip in LAL School. Course and lessons 10/10. Teacher Casey was a very good teacher. Accommodation – Thank you for cleaning all day!
I enjoyed my stay, I learned many cultures, to talk to many students from different nations, besides just studying English. It’s a good experience.
With all safety measures in place, we can’t wait to have you back!
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