At LAL we want to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur.
If you have a complaint either with the school in general or with a service we provide, we would like to know about it. We will always treat your complaint seriously.
This is what you should do:
Please note that where you do not receive satisfaction from a school in England, you may also write to: English UK, 219 St John Street, London, EC1V 4LY
Thank you for all. I really improved my English and I met a lot of amazing people. The room was perfect!
The English courses and teachers were funny. All staff is very kind, smiled and prepared to help. I was satisfied and felt like at home. The food in lunch was really tasty.
I want to improve my English that’s why I’ve been staying for one month at LAL. It was a good experience because I met people from different countries, new friends and I can practice English everyday.
Cape Town is a lovely place, I really enjoy it. The teachers in LAL teach well and they are so cool. The staff in the school is also sociable. Concerning my accommodation, I like it, my room is clean and has enough space even I shared it.
LAL London is a beautiful English Language school. Firstly, it’s located in a good area where there are amenities and activities. You can spend a wonderful day around the area. The school has a group of great staff, excellent teachers. They are professional and very nice with all of us. The institute organises excellent student activities every day, which helps to create a nice atmosphere with the students. I would definitely recommend LAL to my friends to learn English and to spend a fabulous time here.
It could be in Portuguese, but I preferred to challenge myself and write my testimonial in English. I had Intensive English and it was four lovely weeks in LAL School. It was really good for me to interact with teachers and other schoolmates. My host mother, Bev and her mom were the best people that I met in Cape Town. I really felt at home. I will miss our conversation. Bev was a really mother for me . I have to say thanks for that.
I couldn’t be more glad to have been studying here in LAL London for the past 3 months. Firstly, because London is my favourite place in the world, and because LAL is my favourite English school – and that’s why it’s my third time here! The lessons are amazing. I’ve learned so much with my teacher James and all my classmates. And more than grammar, I can understand more about people and cultures. Each class is an adventure that takes us to different subjects, cultures, worlds. In each class we share a little bit of us, and that’s what makes this experience so fantastic.
Studying in this charming town of Twickenham, I have learnt to be more confident as an English student and as a person.This is the most important experience of my life. Thank you, LAL, for being part of it!
With all safety measures in place, we can’t wait to have you back!
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