Customer Satisfaction Policy

At LAL we want to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur.

Making a complaint to LAL

If you have a complaint either with the school in general or with a service we provide, we would like to know about it. We will always treat your complaint seriously.

This is what you should do:

  1. Tell us your complaint
    Go to reception and explain that you have a complaint. The receptionist will ask you for your full name, and the main details of the issue.
  2. We will answer as quickly as we can
    We aim to answer you quickly and may be able to deal with the issue immediately. If we cannot do this, we will normally arrange a time and a place on the same day to listen and attempt to resolve the problem.
  3. You can ask someone to help you
    If your English level is not high, try to get help from someone who can speak for you.
  4. Please give us time to investigate
    Please give us time to investigate your complaint. We will always try to give you our response within 24 hours.
  5. If you are unhappy with our response, we will involve a senior member of staff
    If you are not happy with our response, please let us know and your problem will be discussed with the General Manager.
  6. If you are still not happy, please contact your agent
    If you are still not happy, you should take the matter up with your agent.

Further Help

Please note that where you do not receive satisfaction from a school in England, you may also write to: English UK, 219 St John Street, London, EC1V 4LY

Testimonials

Discover our students' experiences in their own words

Thank you so much LAL School and Cape Town for an amazing week spent here…

Thank you so much LAL School and Cape Town for an amazing week spent here. Every activity that was organized by the school was well-organized, every tour is memorable. Special thanks to my teacher Shuraiz and his stories in the museum.
I wish I can stay here for more weeks because 1 week in Cape Town it’s not enough and I would recommend LAL school to anyone who wants to improve his/her English.
Anna Vasiukova
LAL Cape Town

I really improved my English and I met a lot of amazing people

Thank you for all. I really improved my English and I met a lot of amazing people. The room was perfect!

Marie
LAL Cape Town

I was satisfied and felt like at home

The English courses and teachers were funny. All staff is very kind, smiled and prepared to help. I was satisfied and felt like at home. The food in lunch was really tasty.

Petra
LAL Cape Town

The school has a group of great staff, excellent teachers

LAL London is a beautiful English Language school. Firstly, it’s located in a good area where there are amenities and activities. You can spend a wonderful day around the area. The school has a group of great staff, excellent teachers. They are professional and very nice with all of us. The institute organises excellent student activities every day, which helps to create a nice atmosphere with the students. I would definitely recommend LAL to my friends to learn English and to spend a fabulous time here.

Ahmed
LAL London

I think I am able to have a chat with a native speaker without problems

It is absolutely interesting to meet classmates from other countries, with different cultures and, of course, different thoughts and beliefs. In addition to this, I feel very proud of myself in terms of progress because at this moment, I think that I am able to have a chat with a native speaker without problems. This shows the good education that I have been receiving.
Juan

I am very happy with all the services provided for the school

I am very happy with all the services provided for the school. They have a well prepared staff with excellent strategies to teach and make you feel the best experience learning the new language. they provide comfortable facilities with all the materials needed.

Manuela
LAL Torbay

Accreditations and memberships

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We are happy to announce LAL Cape Town has now reopened and LAL Torbay will be welcoming students in April 2021!

With all safety measures in place, we can’t wait to have you back!

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